TERMS AND CONDITIONS OF SALE
SALE OF SPARE PARTS
All our supplies and labour are payable in cash on collection.
Only defective used mechanical parts will be replaced in their original condition within a maximum of 8 days.
If, after the seller’s warning that the part requested is not compatible with the original part, the buyer persists in purchasing this part, no exchange, return or refund will be made.
Similarly, parts disassembled by the purchaser will not be exchanged, taken back or reimbursed.
Our prices are ex-store and subject to change without notice.
Our invoicing prices are those in force at the time of the order.
No discount for cash payment. All credit notes are valid for 3 months from the date of purchase.
As an ELV center, we are a member of the CITEO eco-organization for the recycling of household packaging. Unique Identification Number (IDU) : FR009462_01ESAE
WARRANTY CONDITIONS FOR USED PARTS
Article 1 – Legal warranty
The seller is obliged to guarantee the buyer against hidden defects in the item sold, in accordance with articles 1641 et seq. of the French Civil Code. This warranty applies in addition to the contractual warranty.
Article 2 – Purpose of the contractual warranty – Duration
The warranty covers the following used spare parts
- Engine
- Gearbox
- Transfer case
- Bridge
- Transmission
- Alternator (retail)
- Starter (retail)
- Injection pump (retail)
The parts listed above are covered by a 12-month contractual warranty, from the date of purchase shown on the invoice or receipt.
Article 2 Bis
Electrical and body parts are not covered by warranty and will not be returned.
Article 3 – Customer information
The terms and conditions of this guarantee, described below, are posted in the company’s reception area, and a copy can be obtained on request.
Article 4 – General conditions of warranty performance
For the warranty to apply, all these parts must be assembled in compliance with the manufacturer’s standards. It is therefore the responsibility of the purchaser to make the necessary adjustments.
The warranty will be exchanged while stocks last. Under no circumstances does the warranty cover the cost of removal, re-installation, ingredients, accessories, postage, breakdown service, downtime and other expenses incurred by the customer.
vehicle leasing.
If an exchange is not possible, the seller will refund the part. Any intervention on the part, incorrect assembly or faulty adjustment will invalidate the warranty.
Article 5 – Specific conditions of warranty performance
The scope of the warranty and the specific conditions under which it applies are set out below on a part-by-part basis. Failure to comply with the seller’s recommendations will invalidate the warranty.
1) for motors
The warranty applies to the bare motor. Peripheral parts are left free of charge: they are therefore not guaranteed.
Prior to assembly, the purchaser must check the water, oil, air and fuel systems.
Some accessories must be systematically replaced by new ones:
– Oil, air and fuel filters,
– Spark plugs or glow plugs,
– Timing kit (belt and rollers, air recirculation valve, on HDI injectors, timing chain),
– Belts: alternator, water pump,
– Products: coolant, oil.
Any fault with the cylinder head gasket must be reported within 15 days of purchase. After this time, no claims will be accepted.
The warranty applies if the engine’s oil consumption exceeds that defined by the manufacturer.
2) for gearboxes, transfer cases and rear axles
Peripheral parts are supplied free of charge and are not covered by the warranty. Some accessories must be systematically replaced by new ones:
– transmission output spy seals
– oil of a quality recommended by the manufacturer
3) for transmissions
Transmission bellows are not guaranteed.
4) for alternators and starters
Before installation, the purchaser must check the electrical circuits.
5) for injection pumps
Peripheral parts are supplied free of charge and are not covered by the warranty. Before installation, the purchaser must check the fuel system.
6)
No charge for labor.
Article 6 – Exemption from seller’s liability
The company is released from all liability if the defect is due to :
– directly from a defect or unsuitability of another part of the vehicle;
– use of the part for purposes other than those intended by the manufacturer;
– modification or adaptation of the part or of any other part of the vehicle not authorized or not provided for by the manufacturer;
– abnormal use of the vehicle, failure to comply with maintenance recommendations or accidental damage.
Article 7 – Settlement of disputes
In the event of a dispute, and failing an amicable solution, the matter will be referred to the competent court. However, in the event of a dispute between professionals, the matter will be referred to the Commercial Court of the place of business.
place where the seller’s head office is located.
REPAIR
Article 1: Work estimates and specifications
Our oral or written estimate does not constitute a firm commitment. It is provided for information only and may be modified at a later date.
An estimate can be drawn up at the customer’s request. The quotation is valid for 1 month from the date of issue.
Article 2: Expert appraisal
In the case of repairs following an event covered by an insurance company, we will determine the nature, methodology and cost of restoring the vehicle in consultation with the expert appointed by the insurance company.
In this case, we undertake to issue an invoice in line with the expert’s report.
Article 3: Repair order
A repair order is drawn up before any work is carried out on the vehicle. A breakdown diagnosis and quotation are then drawn up and submitted to the customer. If the customer agrees to the estimate, it must be signed before any repairs are carried out. A copy will be given to the customer.
In the case of repairs carried out in accordance with a quotation, should it become apparent during the course of the work that additional work needs to be carried out, this will be subject to a new written agreement signed by the customer.
In the case of repairs carried out in accordance with an expert’s report, if it becomes apparent during the course of the work that additional work needs to be carried out, the expert must be notified in good time and give a new agreement. If the expert refuses to take the additional work into consideration, a new written agreement must be signed by the customer.
Article 4: Scrap parts
At the customer’s request, notified on the repair order, the replaced parts are presented to the customer when the vehicle is returned. Used parts remain the property of the customer. However, if used parts are not taken back by the customer when the vehicle is returned, the repairer is free to dispose of them. Exceptions to the principle of return by the repairer are parts replaced under the contractual warranty and standard exchange.
Article 5: Payment
Our invoices are payable in cash on collection of the vehicle. In the event of repairs following an event covered by the insurance company, and unless a direct settlement agreement has been reached between us and the insurance company concerned, the customer is solely responsible for payment of the work.
No discount will be granted for early payment.
Article 6: Repair warranty
Our warranty is limited to providing the labor and/or parts and supplies necessary to repair the work actually paid for, to the exclusion of any other service or compensation. Our conditions apply to parts within the limits of the manufacturer’s warranty. Wear parts or parts scheduled for periodic replacement are not covered, nor is damage caused by negligence, lack of maintenance or accident.
In the event of a dispute concerning the correct execution of the work requested, the customer must put us in a position to make any useful observations. We do not accept any liability in the event of disassembly of the offending component or part without our presence. In any event, the vehicle will be returned to our workshops at the Customer’s expense.
Article 7: Settlement of disputes
In the absence of an amicable agreement, any dispute relating to the present repair will fall within the exclusive jurisdiction of the courts having jurisdiction over the seller’s registered office.
RETENTION OF TITLE
In accordance with the provisions of Law 80-335 of May 12, 1980, the seller reserves ownership of the goods until full payment has been received. In the event of non-payment by the full due date, interest on arrears of 1.5 times the legal rate will be charged.